Replace ALL routing rules for an agent (destructive)

Wipes every existing routing rule on this agent and inserts the provided list. Use for bulk imports or full re-syncs from an external source. For incremental edits prefer POST/PATCH/DELETE on individual rules. In-flight calls already on a transfer path are unaffected; new calls hit the new rule set immediately. priority defaults to insertion order if omitted (1, 2, 3, …).

PUT /api/v1/agents/{uuid}/routing-rules

Replace ALL routing rules for an agent (destructive)

cURL

curl --request PUT \
  --url https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "routing_rules": [
    {
      "department_name": "Manager",
      "trigger_keyword": "manager",
      "detection_mode": "both",
      "phrases": [
        "I want to speak to a manager",
        "let me talk to your supervisor",
        "get me a manager"
      ],
      "ai_prompt": "Customer asks to escalate to a manager, supervisor, or sales lead.",
      "voice_response": "Connecting you with a manager now.",
      "voice_on_error": "Sorry, I could not reach a manager. Please try again later.",
      "destination_type": "extension",
      "destination": "101",
      "transfer_type": "transfer_call",
      "priority": 1,
      "is_active": true
    },
    {
      "department_name": "Tech Support",
      "trigger_keyword": "support",
      "detection_mode": "both",
      "phrases": [
        "I need technical help",
        "my product is broken",
        "support team please"
      ],
      "ai_prompt": "Customer needs technical assistance with a product or service.",
      "voice_response": "Connecting you with our support team.",
      "destination_type": "extension",
      "destination": "104",
      "transfer_type": "transfer_call",
      "priority": 2,
      "is_active": true
    }
  ]
}
'

import requests

url = "https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules"

payload = { "routing_rules": [
        {
            "department_name": "Manager",
            "trigger_keyword": "manager",
            "detection_mode": "both",
            "phrases": ["I want to speak to a manager", "let me talk to your supervisor", "get me a manager"],
            "ai_prompt": "Customer asks to escalate to a manager, supervisor, or sales lead.",
            "voice_response": "Connecting you with a manager now.",
            "voice_on_error": "Sorry, I could not reach a manager. Please try again later.",
            "destination_type": "extension",
            "destination": "101",
            "transfer_type": "transfer_call",
            "priority": 1,
            "is_active": True
        },
        {
            "department_name": "Tech Support",
            "trigger_keyword": "support",
            "detection_mode": "both",
            "phrases": ["I need technical help", "my product is broken", "support team please"],
            "ai_prompt": "Customer needs technical assistance with a product or service.",
            "voice_response": "Connecting you with our support team.",
            "destination_type": "extension",
            "destination": "104",
            "transfer_type": "transfer_call",
            "priority": 2,
            "is_active": True
        }
    ] }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PUT',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    routing_rules: [
      {
        department_name: 'Manager',
        trigger_keyword: 'manager',
        detection_mode: 'both',
        phrases: [
          'I want to speak to a manager',
          'let me talk to your supervisor',
          'get me a manager'
        ],
        ai_prompt: 'Customer asks to escalate to a manager, supervisor, or sales lead.',
        voice_response: 'Connecting you with a manager now.',
        voice_on_error: 'Sorry, I could not reach a manager. Please try again later.',
        destination_type: 'extension',
        destination: '101',
        transfer_type: 'transfer_call',
        priority: 1,
        is_active: true
      },
      {
        department_name: 'Tech Support',
        trigger_keyword: 'support',
        detection_mode: 'both',
        phrases: ['I need technical help', 'my product is broken', 'support team please'],
        ai_prompt: 'Customer needs technical assistance with a product or service.',
        voice_response: 'Connecting you with our support team.',
        destination_type: 'extension',
        destination: '104',
        transfer_type: 'transfer_call',
        priority: 2,
        is_active: true
      }
    ]
  })
};

fetch('https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PUT",
  CURLOPT_POSTFIELDS => json_encode([
    'routing_rules' => [
        [
                'department_name' => 'Manager',
                'trigger_keyword' => 'manager',
                'detection_mode' => 'both',
                'phrases' => [
                                'I want to speak to a manager',
                                'let me talk to your supervisor',
                                'get me a manager'
                ],
                'ai_prompt' => 'Customer asks to escalate to a manager, supervisor, or sales lead.',
                'voice_response' => 'Connecting you with a manager now.',
                'voice_on_error' => 'Sorry, I could not reach a manager. Please try again later.',
                'destination_type' => 'extension',
                'destination' => '101',
                'transfer_type' => 'transfer_call',
                'priority' => 1,
                'is_active' => true
        ],
        [
                'department_name' => 'Tech Support',
                'trigger_keyword' => 'support',
                'detection_mode' => 'both',
                'phrases' => [
                                'I need technical help',
                                'my product is broken',
                                'support team please'
                ],
                'ai_prompt' => 'Customer needs technical assistance with a product or service.',
                'voice_response' => 'Connecting you with our support team.',
                'destination_type' => 'extension',
                'destination' => '104',
                'transfer_type' => 'transfer_call',
                'priority' => 2,
                'is_active' => true
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules"

	payload := strings.NewReader("{\n  \"routing_rules\": [\n    {\n      \"department_name\": \"Manager\",\n      \"trigger_keyword\": \"manager\",\n      \"detection_mode\": \"both\",\n      \"phrases\": [\n        \"I want to speak to a manager\",\n        \"let me talk to your supervisor\",\n        \"get me a manager\"\n      ],\n      \"ai_prompt\": \"Customer asks to escalate to a manager, supervisor, or sales lead.\",\n      \"voice_response\": \"Connecting you with a manager now.\",\n      \"voice_on_error\": \"Sorry, I could not reach a manager. Please try again later.\",\n      \"destination_type\": \"extension\",\n      \"destination\": \"101\",\n      \"transfer_type\": \"transfer_call\",\n      \"priority\": 1,\n      \"is_active\": true\n    },\n    {\n      \"department_name\": \"Tech Support\",\n      \"trigger_keyword\": \"support\",\n      \"detection_mode\": \"both\",\n      \"phrases\": [\n        \"I need technical help\",\n        \"my product is broken\",\n        \"support team please\"\n      ],\n      \"ai_prompt\": \"Customer needs technical assistance with a product or service.\",\n      \"voice_response\": \"Connecting you with our support team.\",\n      \"destination_type\": \"extension\",\n      \"destination\": \"104\",\n      \"transfer_type\": \"transfer_call\",\n      \"priority\": 2,\n      \"is_active\": true\n    }\n  ]\n}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.put("https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"routing_rules\": [\n    {\n      \"department_name\": \"Manager\",\n      \"trigger_keyword\": \"manager\",\n      \"detection_mode\": \"both\",\n      \"phrases\": [\n        \"I want to speak to a manager\",\n        \"let me talk to your supervisor\",\n        \"get me a manager\"\n      ],\n      \"ai_prompt\": \"Customer asks to escalate to a manager, supervisor, or sales lead.\",\n      \"voice_response\": \"Connecting you with a manager now.\",\n      \"voice_on_error\": \"Sorry, I could not reach a manager. Please try again later.\",\n      \"destination_type\": \"extension\",\n      \"destination\": \"101\",\n      \"transfer_type\": \"transfer_call\",\n      \"priority\": 1,\n      \"is_active\": true\n    },\n    {\n      \"department_name\": \"Tech Support\",\n      \"trigger_keyword\": \"support\",\n      \"detection_mode\": \"both\",\n      \"phrases\": [\n        \"I need technical help\",\n        \"my product is broken\",\n        \"support team please\"\n      ],\n      \"ai_prompt\": \"Customer needs technical assistance with a product or service.\",\n      \"voice_response\": \"Connecting you with our support team.\",\n      \"destination_type\": \"extension\",\n      \"destination\": \"104\",\n      \"transfer_type\": \"transfer_call\",\n      \"priority\": 2,\n      \"is_active\": true\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/routing-rules")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"routing_rules\": [\n    {\n      \"department_name\": \"Manager\",\n      \"trigger_keyword\": \"manager\",\n      \"detection_mode\": \"both\",\n      \"phrases\": [\n        \"I want to speak to a manager\",\n        \"let me talk to your supervisor\",\n        \"get me a manager\"\n      ],\n      \"ai_prompt\": \"Customer asks to escalate to a manager, supervisor, or sales lead.\",\n      \"voice_response\": \"Connecting you with a manager now.\",\n      \"voice_on_error\": \"Sorry, I could not reach a manager. Please try again later.\",\n      \"destination_type\": \"extension\",\n      \"destination\": \"101\",\n      \"transfer_type\": \"transfer_call\",\n      \"priority\": 1,\n      \"is_active\": true\n    },\n    {\n      \"department_name\": \"Tech Support\",\n      \"trigger_keyword\": \"support\",\n      \"detection_mode\": \"both\",\n      \"phrases\": [\n        \"I need technical help\",\n        \"my product is broken\",\n        \"support team please\"\n      ],\n      \"ai_prompt\": \"Customer needs technical assistance with a product or service.\",\n      \"voice_response\": \"Connecting you with our support team.\",\n      \"destination_type\": \"extension\",\n      \"destination\": \"104\",\n      \"transfer_type\": \"transfer_call\",\n      \"priority\": 2,\n      \"is_active\": true\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

200

{
  "data": {
    "agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>",
    "company_name": "<string>",
    "role": "<string>",
    "objective": "<string>",
    "tone": "<string>",
    "behavior_guidelines": "<string>",
    "company_service": "<string>",
    "topic": "<string>",
    "length_detail": "<string>",
    "interest_of_product": "<string>",
    "negative_response": "<string>",
    "custom_prompt": "<string>",
    "language": "<string>",
    "speed": "<string>",
    "timezone": "<string>",
    "appointment_scheduling_enabled": true,
    "appointment_scheduling_randomly": true,
    "custom_llm_url": "<string>",
    "recommendations": "<string>",
    "settings": {
      "voice": {},
      "text": {},
      "memorize": {},
      "evaluation": {}
    },
    "guidelines": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "content": "Always confirm vehicle VIN or license plate before creating a service appointment.",
        "order": 0
      }
    ],
    "notes": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "content": "Service appointments take 60-90 minutes for standard maintenance, 2-4 hours for warranty work. Same-day pickup is available before 4 PM.",
        "order": 0
      }
    ],
    "procedures": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "Book service appointment",
        "description": "Used when the customer wants to schedule a service appointment for their vehicle.",
        "steps": [
          {
            "order": 1,
            "description": "Ask the customer for their vehicle license plate or VIN.",
            "intent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
          }
        ]
      }
    ],
    "training": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "content": "What does Volvo's standard warranty cover?",
        "intent": "warranty_inquiry",
        "response": "Volvo's standard warranty covers 4 years or 100,000 km, whichever comes first, including parts and labor at any authorized service center. Would you like the details for your specific model?"
      }
    ],
    "intents": [
      {
        "intent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "key": "<string>",
        "name": "<string>",
        "description": "<string>",
        "recommendation_actions": "<string>",
        "confidence_threshold": 123,
        "is_system": true,
        "intent_llm_handle_by_response": true,
        "webhook": {
          "url": "<string>",
          "auth_token": "<string>"
        },
        "parameters": [
          {
            "key": "email",
            "default": "<string>",
            "type": "string",
            "required": true
          }
        ],
        "created_at": "2023-11-07T05:31:56Z",
        "updated_at": "2023-11-07T05:31:56Z"
      }
    ],
    "webhooks": [
      {
        "webhook_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "url": "<string>",
        "events": [],
        "is_active": true,
        "has_secret": true,
        "created_at": "2023-11-07T05:31:56Z",
        "updated_at": "2023-11-07T05:31:56Z"
      }
    ],
    "appointments": {},
    "routing_rules": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "detection_mode": "intent",
        "trigger_keyword": "sales",
        "department_name": "Sales Department",
        "phrases": [
          "I want to talk to sales"
        ],
        "ai_prompt": "Detect when the customer wants to speak with the sales team — they may ask about pricing, new products, quotes, or directly mention sales.",
        "voice_response": "Sure, I'll transfer you to our sales team now. One moment please.",
        "voice_on_error": "I'm sorry, I couldn't reach sales right now. Please call back later or leave a message.",
        "voice_on_success": "You've been successfully connected. Have a great day.",
        "destination_type": "extension",
        "destination": "101",
        "destination_agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "transfer_type": "transfer_call",
        "transfer_config": {},
        "priority": 1,
        "is_active": true
      }
    ],
    "guard_rules": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "Legal complaint escalation",
        "when_condition": "Customer mentions a legal complaint, lawyer, lawsuit, or threatens to take legal action.",
        "example_phrases": [
          "I'm calling my lawyer about this"
        ],
        "then_action": "forward",
        "selected_channels": [],
        "say_before_forwarding": "I understand this is important — let me connect you with someone who can help.",
        "say_before_end": "I'm sorry I couldn't help further. Please contact our team directly. Goodbye.",
        "destination": "<string>",
        "destination_agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "is_active": true,
        "is_default": false
      }
    ],
    "phone_numbers": [
      {
        "phone_number_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "number": "<string>",
        "country_code": "<string>",
        "type": "<string>",
        "capabilities": {
          "call": true,
          "sms": true,
          "whatsapp": true,
          "whatsapp_call": true
        }
      }
    ],
    "channels": [
      {}
    ],
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z"
  }
}

Authorizations

Authorization · string · header · required

Use a Bearer token to access these API endpoints. Example: "Bearer {your-token}"

Path Parameters

uuid · string<uuid> · required

Body

application/json

routing_rules · object[]

Show child attributes

Response

200

application/json

Routing rules updated

data · object

Show child attributes